Crafted & Co.

Refunds for purchases made directly through the Crafted & Co. website are handled by our team. For all other transactions (such as those made via a vendor’s personal shop or payment link), refunds are managed by the individual vendor. Crafted & Co. is a hosting platform, not a payment processor, so order-related issues outside our site should be addressed with the vendor directly.

First, reach out to the vendor directly—they’ll be your best resource for resolving issues. If you don’t hear back within 3 business days or feel uncomfortable, you can contact our admin team for support.

We assist with concerns related to vendor behavior, misrepresentation, or group safety. We do not mediate financial disputes but will investigate any reports of fraud or policy violations.

Use the “Report” button on the vendor’s post or message, or email our admin team with screenshots and details. We take all reports seriously and aim to respond within 48 hours.

Because each vendor sets their own policies, refunds are not guaranteed. We encourage shoppers to review vendor terms before purchasing and to communicate clearly about expectations.

Contact your payment provider immediately to dispute the charge. Then notify our admin team so we can investigate and take appropriate action within the group.If you have any suggestions to improve this please let me know again I am still in the startup process and any feedback is greatly appreciated.

Refund & Dispute Resolution

Refund & Dispute Resolution

Refund & Dispute Resolution

Refund & Dispute Resolution

Who handles refunds—Crafted & Co. or the vendor?

What if I have a problem with my order?

What kinds of disputes does Crafted & Co. help with?

How do I report a vendor or transaction issue?

Are refunds guaranteed?

What if I accidentally paid the wrong vendor or sent money to a scammer?